Shipping & Refund Enquiries

October 12, 2018

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Shipping & Refund Enquiries

How long does shipping usually take?

Your Provitalize order is on its way from our shipment center in Savannah, Georgia.

Below is the estimated delivery timings:

Expedited Shipping:

  • 1 to 4 business days for orders within the US
  • 5 to 9 business days for orders outside of the US.

Free Shipping:

  • 5 to 12 business days for orders within the US
  • 10 to 21 business days for orders outside of the US.

We can’t wait for you to get started on your new health journey!

How do I track my order?

You can track the shipping status of your order with the link provided in the shipping confirmation email.

There, you can see the live status of your order as Provitalize makes its way to your doorstep.

I accidentally purchased more than I intended. How do I change my order?

No worries!

Simply email our friendly customer support atcontact@betterbody.co

Please include your order ID (it’s in the format BBXXXXX) so we can trace and process your request quickly.

Orders are usually fulfilled within 45 minutes and are shipped within 12 hours as we strive to get our products to our customers as soon as possible.

So do let us know as soon as you can.

I’d like to cancel my order.

Sure! Just hit us an email atcontact@betterbody.co

Our friendly customer support team will process your request at their quickest.

If your order has been shipped out, the order may not be canceled, so try to let us as soon as you can.

How do I get a refund?

Easy!

If you’re not satisfied with your results within 60 days of your purchase, simply email our friendly customer support atcontact@betterbody.co

We’ll gladly provide you with our return address and process your refund request.

How do I get on monthly subscriptions?

Check out our Autoship subscription where Provitalize will be automatically shipped to your doorstep every month: https://shop.betterbody.co/pages/autoship-provitalize



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