Returns and Cancellations Questions

October 31, 2018

How can I cancel my order?

Please note that orders are usually fulfilled within 45 minutes and are shipped within 12 hours (except weekends) as we strive to get our products to our customers as soon as possible.

Order cancellations will not be possible after orders have been shipped. In order to receive a refund for a shipped order, a return must be done. You can track the shipping status of your order with the link provided in the shipping confirmation email.

How can I cancel my Autoship subscription?

It’s simple, transparent, and FULLY controlled by you. All you need to do is:

1. Log in to your Better Body account
2. Select subscriptions
3. Click “Cancel”
4. And you’ll automatically will be taken off Auto-ship (but of course we’ll welcome you back with open arms at the initial special price, should you decide to give Provitalize a long shot)

How can I return the bottles?


Please contact us via email at and we'll give you the return address. 

We kindly request you to get a tracking code from the post office and share it with us. This will help us monitor the return status.

Can I get a refund if I'm not satisfied with my order?

Yes, you are eligible for a refund if you're not satisfied with your order. Simply email us your refund request via email at Once we receive the returned goods, we will immediately process a full refund.

In fact, we’re so sure that you’ll love our products, we protect you with our unconditional 90 days “Love It Or Return It!” money-back guarantee.

We want you to have plenty of time to experience and benefit from our products. If you’re not happy with your results within 90 days of your purchase, email us via and we’ll make arrangements for you to receive a 100% refund (less shipping, if applicable).

No questions asked. No unusual hoops to jump through.

Sounds reasonable?

We understand many people are skeptical when they hear what a new product might do for them.

Realizing this, we decided to offer our “Love It Or Return It!” money-back guarantee program.

It's entirely risk-free. You either love our product or it's free!

Click here and start shopping right now

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